Returns and Exchange Policy

Returns and Exchange Policy

 

At GREEN BELL, we are committed to providing our customers with the best possible experience when purchasing used mobile phones, new phones, and other devices. We understand that sometimes a product may not meet your expectations or needs. Therefore, we have established a straightforward and fair Returns and Exchange Policy to ensure your satisfaction.

 

Return Policy

 

If you are not completely satisfied with your purchase, you can return the item within 2 days of receiving it. To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and free of any scratches or damage.
  • All original packaging, accessories, and documentation must be included with the return.
  • Proof of purchase, such as a receipt or order confirmation, must accompany the returned item.

 

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [saleshrrozi@gmail.com] within 2 days of receiving your order. Please provide your order number and details about the product you wish to return.
  2. Return Authorization: Upon receiving your request, we will provide you with a Return Authorization (RA) number and further instructions for returning your item.
  3. Pack Your Item: Carefully pack the item in its original packaging to prevent damage during transit. Ensure that the RA number is included in the package.
  4. Ship the Item: Return the item to the address provided by our customer service team. Please note that you will be responsible for the shipping costs associated with the return, unless the item is defective or incorrect.
  5. Refund Process: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase.

 

Exchange Policy

At GREEN BELL, we also offer an exchange option if you would like to swap your item for a different model or device. To initiate an exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team within 2 days of receiving your order to request an exchange. Provide your order number and the details of the item you wish to exchange.
  2. Exchange Authorization: We will provide you with an Exchange Authorization (EA) number and the necessary instructions to proceed.
  3. Return the Original Item: Follow the same return procedure outlined above. You will need to return the original item in its original condition, along with all accessories and documentation.
  4. Select Your New Item: Once we receive your returned item, we will process your exchange for the new model you have selected, subject to availability.
  5. Shipping Charges: For exchanges, we may charge a shipping fee for sending the new item to you. Our customer service team will inform you of any applicable charges.

 

Exceptions

Please note that certain items may be exempt from our standard return and exchange policy, including:

  • Products that have been altered or modified.
  • Items purchased on clearance or marked as final sale.
  • Devices with any data remaining on them; please ensure that all personal data is removed prior to returning the item.

 

Customer Satisfaction

At GREEN BELL, customer satisfaction is our top priority. We strive to ensure that you are happy with your purchase and that you receive a product that meets your expectations. If you have any questions or concerns regarding our Returns and Exchange Policy, please do not hesitate to contact our customer service team. We are here to assist you!

Thank you for choosing GREEN BELL for your mobile device needs. We appreciate your business and look forward to serving you again in the future.